- Importance of privacy continues to rise.
- Consumers feel they are losing control of personal information.
- Identity theft is top of mind.
2008 Ranking |
1 American Express (remained number one) |
2 eBay (+6) |
3 IBM (no change) |
4 Amazon (+1) |
5 Johnson & Johnson (+1) |
6 Hewlett Packard (+10) |
6 U.S. Postal Service (+1) |
7 Procter & Gamble (+2) |
8 Apple (new to the top 20) |
9 Nationwide (remained the same) |
10 Charles Schwab (-8) |
11 USAA (+4) |
12 Intuit (+7) |
13 WebMD (-1) |
14 Yahoo! (new to the top 20) |
15 Facebook (new to the top 20) |
16 Disney (-1) |
16 AOL (-12) |
17 Verizon (new to the top 20) |
18 FedEx (new to the top 20) |
19 US Bank (-2) |
20 Dell (-7) |
20 eLoan (-9) |