Thinkful

Sunday, March 18, 2007

Hill & Knowlton commended at Revolution Awards

Our LG Chocolate bloggers relation campaign was commended in the technology/telecom category (the most crowded with 8 entries from the like of Nokia, Sony Ericsson, HP, Samsung...). See video on Revver. Category winner was the 118 118 campaign.

Friday, March 16, 2007

Revolution Awards tonight

I will be at the Revolution Awards tonight where Hill & Knowlton is nominated for the LG chocolate blog campaign. If you are there, please come and say "Hi!". Chances are that I will say"Hi" back.

Retailers get more traffic from social networks than search engines

Research company Hitwise found that TopShop, who created a Myspace profile for its Glasgow shop gets 4.63% of its visitors from Myspace, making the social network 3rd behind Google and MSN Hotmail in terms of traffic referrals. Fashion site ASOS has more visits from Myspace than Yahoo! Search and MSN UK search combined. Google is still leading the pack but social sites are increasingly taking on search engines. Obvious implication for marketers: re-evaluate your online spend to include social networks.

Via New Media Age, 15th of March 2007

Wednesday, March 14, 2007

The Ad Generator

Mashup using Flickr picture.

Via ProgrammableWeb.

Tuesday, March 13, 2007

Viacom Sues YouTube For $1 Billion

Viacom's statement: "After a great deal of unproductive negotiation and remedial efforts by ourselves and other copyright holders, YouTube continues in its unlawful business model,'' (...) Therefore, we must turn to the courts.''

Via Bloomberg.

Monday, March 12, 2007

Virtual Worlds Review tracker

Virtual Worlds Review tracks 28 virtual worlds. Include some white papers too.

Thank you Heather.

Do you find online consumer reviews useful?

How much do you use online consumer reviews? Do you find them useful? Tell us all in a short survey, help a final year MBA student complete his report, do a good deed and win a $20 Amazon gift certificate. All for 10 minutes of your time only!

Click on the link or paste it in your browser:

http://www.surveymonkey.com/s.asp?u=632133464397

Thank you

Wednesday, March 07, 2007

Sony to launch Second Life competitor

"Playstation Home", a 3D world will be free to all PS3 owners. Everyone will get a free flat (Habbo style), free clothes, a TV and stereo where you can stream programs. Plenty of opportunities for multi-players gaming too. I can't wait to see that and I can't wait to see Linden Labs' reaction too.

Via IT Wire.

Future of television: Free Tube

"Welcome to FreeTube - a site that lets you watch TV online for free without the need for any special software, hardware or subscription service. We are a completely free alternative to cable television that lets you watch tv channels and tv shows online using just your browser".

Works well.

A Second look @ Second Life

Second Life article. More articles on Ampersand.

A Second look @ Second Life

The Second Life tidal wave has finally crossed the Atlantic and is leaping on European shores. By in large, communication professionals are perplexed about whether they should surf the hype or not. But to their credit, they recognise a “PR opportunity” when they see one: over the last 6 months media coverage related to Second Life (SL) increased by nearly 150%[1] while SL blog mentions increased by 260%[2].

Joel Cere This begs the question: How long will the Second-Life media frenzy lasts? And if not for PR, what is the value of investing time and money with avatars when marketing budgets are under renewed pressure to deliver real dollar returns from real consumers?

While a reality check is overdue, I would argue that there is more than meets the eye in SL and there is genuine value to be extracted for brands that are willing to learn the dynamics of the ‘metaverse’ and play by its rules.

Second Life is a land of plenty, not of many
There are over 2.9 million registered users in SL[3] however most reports talk of about 300,000 active users and it is estimated that concurrent users are only around 20,000[4] (there are about twenty thousands users on average at the same time in SL). Marketers are interested in knowing their audience. Reliable estimates on SL demographics are hard to come by but it is thought that 25% to 45% of users come from outside the U.S, mostly from Canada, UK, Australia and Western Europe[5]. SL is developing fast outside North-America and local European enclaves such as a virtual Dublin or Parioli, a replica of a Roman street (the city, not the era…) are flourishing. The average SL user has a median age of 32 years old, with equal gender split[6].

Residents are marketing savvy and patriotic
Second Life residents have been busy shaping their “little” world since 2003 and it is only since last year than big corporations have discovered this vast untouched land, and decided to plant their flags on it. Some think that Second Life could turn into another ad funded Myspace. I won’t bet on that. The flood of announcements about companies being the first “fill in the blanks” in SL has triggered a growing backlash from residents against brands who are perceived to be invading their turf.[7] In addition, it is fair to say that the PR value of setting up a presence in SL follows the law of diminishing returns.

When corporations occupy virtual land, they often go unnoticed. The most popular places in SL are grassroots and resident -run (mostly in the casinos/nightclubs/ adult entertainment arena…). None of the corporate outposts is achieving decent traffic in comparison. According to New World Notes, the only corporate venue that gets decent traffic is Thomson who offers educational content, i.e. something of value[8]. A lesson to all?

The right rewards beckon companies with the right expectations
Despite the hype, SL is growing fast. And it is not alone: World of Warcraft passed 8 millions players in January[9] while the BBC is launching its own virtual world for children[10]. Consumers are moving away from watching TV commercials, magazines and online banners to places where they can be their own director and actor. If consumers are spending more time into virtual worlds it makes sense for their favourite brands to follow them in their virtual life. Toyota, Pontiac, American Apparel, Starwood Hotels are among those already established. Philips, ABN Amro and AOL have made announcement for 2007. Even the French socialist party has set-up an outpost in SL. Anecdotally; it is the only place where I saw avatars smoking…

To set expectations right, buying an island in SL or commissioning an avatar of your CEO will not terraform your brand into an epitome of coolness. The value is not in being present but in being active. Most companies in SL think about their presence from an advertising standpoint. That is a place for people to “experience the brand”. A visitor to such experiential venues (think agencies’ virtual offices or trendy company showrooms…) will quickly notice more often than less that these places are devoid of any life forms. SL is a platform for interaction and if there is no one to interact with, the fun of wandering up and down designer glass stairways quickly wane. Why stay or come back? Think about sustaining your investment: spend less in building a fancy shop and more in manning the shop floor!

Think co-creative marketing and immersive learning not clickable billboards
There are countless creative opportunities to promote your brand in SL, besides virtual billboards and showrooms. The only constraints are of the platform itself. Talking of which, it is worth mentioning that when more than 40 people/avatars are confined in one place, SL slows down considerably. When organising events it is therefore advised to prioritise quality over quantity as the inability to achieve the latter is seriously detrimental to the former. Technology blog Tech Crunch has another useful insight: holding SL only media announcements irritates time poor and technology challenged journalists[11] (who often writes about Second Life from their experience watching the corporate video on the website…)

SL residents like to create. Unless they are provided with tools to contribute to the “brand experience” there will treat your efforts the way you treat an ad poster: pretty to look at once, nothing more. Spending time with the SL natives and enrolling them to develop your SL footprint will increase the chance of successfully “blending in”. For example, you could launch a competition for SL residents to design your building or hire brand supporters to engage with visitors. If you stuck for ideas, just ask the natives. Could you sponsor local fashion designers or inviting a SL virtual car designer to your real design studio? How about limited digital versions of your products offered or sold underground to trendsetters to create some buzz? Or publishing a guide to the coolest venues?

The whole of SL is user generated, the very same trend driven by hard to reach Gen Y and Gen X consumers. What better place to gather first hand consumer insights or indulge in a bit of consumer ethnography? Your SL venue could be a perfect way to train your marketing staff across the world on social media, consumer trends and conduct workshops ; providing you with an opportunity to practice what you teach and to reduce your company’s carbon emissions.

By engaging with the virtual community and offering something of value, you will turn every interaction into a genuine understanding of what makes consumers want to create and converse. This is happening now, in virtual worlds, in Myspace or in Youtube. Stepping in Second Life is not about PR or showering avatars with ads. It provides an opportunity to understand the mindset of today’s connected consumers. This will turn your investment in Second Life into a real competitive advantage in First Life and deliver real dollar returns on your marketing investment.

-------------------------------------------------------------------------------- [1] Factiva. Percentage increase comparisons between months of August 2006 and January 2007.
[2] Blogpulse. Keyword mentions “Second Life” over last 6 months as of 25th of January 2007.
[3] http://secondlife.com/ as of 25th of January 2007.
[4] http://gigagamez.com/2006/12/18/second-life-hype-vs-anti-hype-vs-anti-anti-hype/
http://many.corante.com/archives/2007/01/04/
real_second_life_numbers_thanks_to_david_kirkpatrick.php
[5] http://www.secretlair.com/index.php?/clickableculture/entry/
second_life_stats_expanded_early_2006/
http://www.secondlifeherald.com/slh/2006/05/in_the_me tavers.html
[6] http://www.businessweek.com/innovate/conten t/oct2006/id20061030_869611.htm
[7] http://www.secondlifeherald.com/slh/2006/11/pr_flacks _banne.html
http://mutually- inclusive.typepad.com/weblog/2006/10/backlash_agains.html
[8] http://nwn.blogs.com/nwn/2006/10/why_mixed_reali.html
[9] http://www.blizzard.com/press/070111.shtml
[10] http://news.bbc.co.uk/1/hi/entertainment/6290585.stm
[11] http://www.techcrunch.com/2006/11/13/dell-to-make-announcement-in-second-life/

Monday, March 05, 2007

A Second Look @ Second Life

I wrote an article on what marketers should realistically expect to achieve in Second Life for Ampersand, Hill & Knowlton's global newsletter. Would love to hear your views.

Saturday, March 03, 2007

Google challenging ITV to be UK’s top advertiser

ITV' estimated 2006 advertising revenues=£1.47 billion. Google’s UK advertising revenue =£825 million. Channel 4= £800 million.

Via The Times

Thursday, March 01, 2007

Second Life finds a voice

Spatial audio through VOIP to be tested by Vivox next week with full roll-out end of March. I reckon that this will boost virtual commerce by making information exchange more natural (thanks to haggling).

Friday, February 23, 2007

French elections fought in Second Life

The French socialist party has established an outpost in Second Life a few months ago where you can smoke "gitanes" and dream of a more equal virtual world where terraforming work is restricted to 35 hours a week only. Loic Le Meur, who has been campaigning on and offline for Nicolas Sarkozy has announced that he is opening an island for UMP supporters. Article in French - with pictures - on TF1 and Loic's blog.

Apparently, 12.73% of the SL population is French. Don't ask me how this figure was calculated...

Thursday, February 22, 2007

Milestone in 3D imagery: photo-realistic humans

See the picture of a virtual Korean actress on Gizmodo and the making of on the artist's site.

Friday, February 16, 2007

We teach the machines, Web 2.0 explained.

Love the video and the narrative. I will use it for a forthcoming workshop to explain web 2.0. to my PR colleagues.

Thursday, February 15, 2007

World statistics updated in real time

Worldometers: World Statistics updated in real time.

Tuesday, February 13, 2007

The Luke Johnson Phone Experiment

The coolest idea are usually the simplest. Luke Johnson invites you to call him on his mobile (he calls it a "cell phone" but he really means "mobile phone") to see how many people would call a stranger whose number they found on an Internet video. +1 602 435 3694

Monday, February 12, 2007

Fake blogging to be made illegal in UK, Europe

According to PR Week, print edition 9th of February 2007, "flogging" or fake blogging is likely to be made illegal when the EU's unfair commercial practices directive passes into UK law in december 2007. The directive prohibits "unfair commercial practices" such as "representing oneself as a consumer". This will of course applies to astroturfing in blogs but also in discussion groups or consumer rating websites.

Sunday, February 11, 2007

The long tail of search

According to Read/Write Web, four search engines account for 99.99% of searches: Google, Yahoo!, MSN, and Ask.com. Charles S. Knight compiled the top 100 alternative search engines that makes up for the remaining 0.1%.